CRIBNEST Return & Refund Policy
At CRIBNEST, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 30-day return and exchange policy with no restocking fees. Please review the details below to understand how our process works.
Eligibility for Returns and Exchanges
You may return or exchange any item purchased directly from CRIBNEST within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and include all original packaging, tags, and accessories. Items that are damaged, worn, or missing components may not qualify for a full refund. We reserve the right to refuse returns that do not meet these criteria. All returns are subject to verification upon receipt.
Free Returns and Exchanges
CRIBNEST provides free returns and exchanges for all eligible orders within the 30-day window. You will not be charged any restocking fees. Simply initiate a return through our customer service, and we will provide a prepaid return shipping label. Please note that original shipping charges are non-refundable, unless the return is due to an error on our part—for example, if we shipped the wrong item or the product arrived defective. In such cases, we will also refund any shipping costs you incurred.
How to Initiate a Return or Exchange
To start a return or exchange, contact our support team at [email protected] or call us at (312) 555-1234. Please include your order number and the reason for your return. We will respond within one business day with instructions and a prepaid return label. Pack the item securely in its original packaging, affix the label, and drop it off at any authorized shipping location. For exchanges, we will ship your replacement after we receive and inspect the returned item, subject to stock availability.
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 10 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once the refund is initiated. In some cases, your bank or card issuer may take additional time to post the credit to your account. If you do not see the refund reflected within a reasonable period, please contact us for assistance.
Exceptions and Non-Returnable Items
Certain product categories may be non-returnable, including personalized or custom-made items, final sale merchandise, and any product marked as non-returnable at the time of purchase. Please check the product page for any such restrictions before ordering. For defective or incorrect items, we encourage you to contact us immediately. We will resolve the issue promptly at no additional cost to you, including a full refund or replacement as you prefer.
Contact Information
If you have any questions about our Return & Refund Policy or need help with a return, please do not hesitate to reach out to us:
CRIBNEST Returns Department
233 S Wacker Dr Suite 3500
Chicago, IL 60606
Email: [email protected]
Phone: (312) 555-1234
We are committed to your satisfaction and will do our best to ensure a smooth return experience. Thank you for shopping with CRIBNEST.